Question: Is there a charge for delivery or pickup?
Answer: Delivery and pickup are available for a nominal fee based on location.
Question: When will my merchandise be delivered/picked up?
Answer: The delivery and pickup dates, along with scheduled windows of time for each, will be noted on your reservation contract by our associates at the time you place your order. Please note that your assigned delivery window means the truck will arrive between those noted times – unloading of truck may fall after your window – please plan accordingly if your event is time sensitive. When possible, specific delivery pickup times (i.e. after hours and Sundays) can be scheduled at an additional fee.
Question: Do you have out-of-town delivery and pickup service?
Answer: Yes, rates depend on the location.
Question: What if I am not home when the truck delivers/picks up?
Answer: If you know that you will not be at home for your delivery/pickup please call our office with instructions as to where the merchandise is to be left. Please be sure that equipment is secure and protected from the weather. If you are not at home and we do not have instructions, it will cause a delay, and there will be an extra cost for rescheduling a truck. Items left in the designated area are entirely your responsibility if lost, damaged or stolen.
Question: What if my event is at a venue and I am not there to receive
Answer: You are responsible for all arrangements with your venue to ensure it is accessible for both delivery and pickup at your scheduled times. It is helpful if you provide a contact name and phone number for the venue. We assume no liability for any items left on site while you, the contract holder, are not there to secure the products. Items left on site when you are not present are entirely your responsibility if lost, damaged or stolen.
Question: What type of service can I expect when the truck arrives?
Answer: Our highly competitive standard delivery/pickup fees are based on a drop off point that is within 50 feet of where our delivery trucks can park. This is normally called a “door to door” rate. If delivery/pickup is to be made to a specific floor or area past the door to door range, an additional labor charge will be incurred. Our qualified delivery teams are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, flatware, glassware, etc., to ensure that you receive your items sanitized, undamaged, and table ready.
Question: Will my rental equipment be set up and taken down?
Answer: Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pickup so that we can schedule the appropriate staff.
Question: What about delivery/pickup after-hours and on holidays?
Answer: For an additional fee we can arrange for deliveries/pickups before 8 am and after 5 pm, and on holidays with advanced notice. Please make arrangements with our office so we can schedule the appropriate staff.
Question: Can I pickup the items instead of delivery?
Answer: You can pickup your items anytime during regular business hours. Please make sure you have a proper vehicle to pickup items.
Question: How does the pricing work?
Answer: Most prices are quoted for a one-day rental. If you desire to use rental items for a longer period, please call our office for longer term rates. All charges are for time out, whether used or not.
Question: What is the damage waiver and is it non-refundable?
Answer: The damage waiver is 6.5% of your total rental items. It is placed on every order that leaves the warehouse. It is basically a type of insurance that covers you from minor damages that may occur while items are in your possession. The damage waiver is non-refundable.
Question: Is a deposit required?
Answer: A signed order confirmation, along with a 50% non-refundable deposit is required to reserve rental items. When the deposit is received, your items are reserved from our inventory for the date you designate. Orders will not be placed without a deposit or a signed order confirmation.
Question: How and when do I pay?
Answer: The full amount/remaining balance is due upon pickup of rental items. If delivered, full payment is required the day before delivery. Items will not leave the building unless payment is received in full.
Question: Do I have to return items washed or clean?
Answer: No, but please make sure linens are free of any excess food (shake out) and dry before returning in provided linen bag (do not put in washer or dryer). Dishes should be scraped clean of excess food and returned in containers provided. Please use plastic liners provided by AAA Rents before returning dirty dishes to containers.
Question: Do you provide audio/visual equipment?
Answer: We do not offer AV rentals, but we can refer you to several companies that we have worked with in the past.
Question: Can I cancel or reduce items? Can I increase my order?