CUSTOMER RENTAL POLICY

AAA Enterprises Inc.
DBA AAA Rents
aaarentsevents.com

Reserving Rental Items:

A signed order confirmation, with a 25% non-refundable deposit is required to reserve rental items.

*   All rental items and services are subject to availability.

*   Customer must be 19 years of age to sign order confirmation.

Payment:

AAA Rents requires orders to be finalized and paid in full 5 business days prior to delivery or office pickup. Orders placed within 5 business days are based on availability and final. Paid in full orders are final and cannot be changed.

• AAA Rents accepts Visa, MasterCard, Discover, American Express, Check or Cash.
• There is a 3% service charge on credit card payments over $5,000.00
• There is a $35.00 fee to refund and process a different credit card than originally provided.
• There is a $35.00 fee for returned checks.
• AAA Rents requires a valid credit card on file.
• Customer authorizes AAA Rents to charge the cost of missing, lost, not returned or damaged items, additional labor, cleaning fees, and/or past due invoices to customer’s credit card.
• Prices are non-negotiable and subject to change without notice. AAA Rents will honor pricing on all reserved orders if price and policy changes occur.

Rental Period:

Rental period for regular pricing is one use day. Rental use outside of this period is charged as an extended rental at 1.5 (X) times the regular rental price per week.

Missing/Damaged Items:

The customer’s name on account is responsible for rental items from the time of office pickup or delivery to the time of office return or retrieval by AAA Rents. Items that are lost, stolen, damaged, or not returned within 5 days will be charged full current retail price (plus shipping and labor if applicable) to replace. Alterations are prohibited to all rental items. Customer will be charged full current retail price for any alteration made (plus shipping and labor if applicable). Candle wax on any linen or fabric is considered destroyed and will be charged full current retail price (plus shipping and labor if applicable).

Cancellation:

Orders can be cancelled at any time, however, the 25% deposit required to reserve items is non-refundable. This includes cancellations due to COVID-19. Customers who have established credit and are not required to make a deposit will be charged a 25% cancellation fee of the full balance due.

**Full price will be charged if rental items are loaded and/or leave AAA Rents warehouse**

Reductions to orders are required 5 business days prior to delivery or office pickup. Order is final, and customer may not reduce items after this time.

Weather:

Customer assumes the risk of weather for rental orders. All rental items, including the delivery cartons, containers, and boxes, must be protected from the elements at all times. Customer is responsible for any cost associated with damages (including replacement) and/or additional cleaning that occurs from the elements.

Dye Lot:

AAA Rents is not responsible for color variations due to dye lot differences.

Cleaning Fee (non-dish room items):

Rental items must be returned in the same condition they went out. A cleaning fee will be assessed to any rental item that comes back dirty and/or wet. Rental items should not be covered or marked with an unclean substance such as, but not limited to: sand, dirt, mud, grass, clear or colored liquid, tar or tarlike substance, paint, markers, pens, or any other substance that is unclean. Generally, AAA Rents cleaning fee is charged at $45 per hour per employee needed to prepare rental items for rent. Specifically, the following cleaning fee will apply for tables and chairs: $4.00 per table, $1.00 per chair.

Case Minimum:

All dish room items are rented by case or box only.

Unused Items:

There are no refunds or discounts for unused rental items.

Office Hours and Regular Delivery Hours:

Office hours are Monday-Friday 9:00 AM to 4:00 PM. Saturdays are by appointment only and closed on Sunday. Regular Delivery Hours are Monday-Saturday 8:00 AM to 5:00 PM and subject to availability.

Labor:

General labor is $45 per hour per employee with a $90 minimum charge per employee. *Supervisor labor is $67.50 per hour with a $135 minimum charge per supervisor. These rates apply to regular delivery hours. Any employee required outside regular delivery hours will be charged an additional after-hours fee.

After-Hours Fee:

After-Hours Fee: $67.50 per hour per person with a 4-hour minimum, totaling $270 per person.

Holiday After-Hours Fee: $67.50 per hour per person with an 8-hour minimum, totaling $540 per person.

Midnight After-Hours Fee: $67.50 per hour per person with an 8-hour minimum, totaling $540 per person.

*These rates do not include delivery fee or labor and will be applied if any staff is on site before or after regular delivery hours; even if they arrived during regular delivery hours.

Delivery:

Rates vary depending on time, quantity of items, and location of delivery/retrieval. Additional charges at the rate of $45 per hour will be applied for deliveries/retrievals that are not on ground floor ($45 minimum per person). AAA Rents will not carry rental items up or down stairs. Our delivery teams are instructed to neatly stack all items in a mutually convenient place. Setup and tear down is available for an additional fee and must be scheduled before delivery or retrieval (subject to availability).

AAA Rents requires a minimum two (2) hour time frame/window to deliver/retrieve rental items. Time frames are based on availability and will be processed as received. Any time required to be more specific will be charged 2 (X) times the regular delivery/retrieval price of your location, per truck needed. This service is subject to availability and cannot be guaranteed.

Public Deliveries:

Due to security and weather concerns, AAA Rents does not deliver and leave rental items for any period of time in public areas.

Delivery Location:

Customer must ensure the delivery destination is located within a reasonably clean, dry, and permanent structure, protected from the elements and capable of being accessed only by you and your authorized agents and employees.

Site Preparation:

If AAA Rents is to deliver any rental items, customer agrees to have the delivery site clean and ready for the delivery and installation or dismantling and retrieval. Customer agrees to pay applicable charges for any delay incurred, or additional labor performed by AAA Rents resulting from customer’s failure to have delivery and retrieval site prepared. AAA Rents employees are not allowed to move any items that AAA Rents does not own.

AAA Rents Retrieval/Returned Items:

Certain rented items, such as tables, chairs, linens, flatware and glassware, will be delivered on pallets, in crates, cartons or boxes, stacked, bagged, racked and/or strapped (collectively, “Packaged”). Customer agrees that, upon retrieval/return to AAA Rents, all rented items will be similarly packed, using the same packaging materials as those in which the rented items were delivered/given to you. If the rented items are not properly packaged upon retrieval/return to AAA Rents, customer agrees to pay a reasonable charge for re-packaging (including without limitation, necessary employee time spent completing such re-packaging).

Dishes should be free of food (not washed) and replaced in their original containers with plastic liners provided by AAA Rents. Linens and hangers should be placed in nylon bags provided by AAA Rents refuse free and dry to prevent staining and mildew (do not launder AAA Rents linen). Chair Ties, and Table Runners must be returned untied. There will be a fee of $.50 per item that is returned tied. Linen bags, hangers, and containers should not be discarded. There is a $15 charge for any linen bag or part of a box missing and/or damaged. Additional charges will also apply for any hanger or table clip not returned. Replacement cost of hangers are $1.25 each. Tables and chairs should be folded/stacked and ready for pickup. All items should be gathered in a single location as specified for pickup. Items not meeting these conditions are subject to additional charges at the rate of $45 per hour/per person ($45 minimum per person). If rental items are not available for pick up as scheduled, additional retrieval and extended rental fees will be charged.

Office Pick up and Office Return (OPU and ORT):

Customers may pick up and return rental items at our warehouse. Restrictions apply to certain rental products that cannot be picked up by customers. Rental items must be protected from the elements at all times. (Please review Cleaning Fee section of this Customer Rental Policy). Customers may not use open trailers to pick up or return rental items. Customer must have a vehicle that is enclosed to pick up any rental items. Example for larger items such as tables and chairs would be a cargo van or box truck. Generally, pickup trucks are not acceptable. This policy is in place so customers can safely transport rental items. Customer vehicles must be reasonably clean before loading rental items. An extended rental fee will be charged to all items that are not returned as scheduled. AAA Rents is not responsible for any damage associated with loading and unloading rental products in and out of customer vehicles.

Rental Maintenance Fee (RMF):

AAA Rents applies a 10% RMF to the list price of all rental equipment. This fee is part of the total rental cost and is simply used for budgeting and the allocation of funds for the maintenance of rental equipment. Example: a rental item listed at $5.00 cost $5.50 to rent ($5.00 x 10% = $5.50). The RMF can help cover minimal damage and normal wear and tear to rental equipment. Customer is not covered for theft, vandalism, misuse, abuse, neglect, missing equipment, or items left outside that become exposed to the elements/weather. RMF does not cover candle wax and/or burn damage on linen or fabric.

**Rates and Rental Policy Terms are non-negotiable and subject to change without notice**